Who is responsible for your data
Your personal data are processed by Miles Cars, a car rental and airport transfer company based in Agadir, Morocco. Processing complies with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, under the supervision of the National Commission for the Control of Personal Data Protection (CNDP).
For any question about your data, write to milescar2025@gmail.com.
Data we collect
We only collect what we need to arrange and carry out your rental or transfer:
- Booking and contact forms: name, email address, phone number (including WhatsApp), dates, pickup and return places, chosen car and extras
- Travel details: flight number and arrival time, so our agent can follow delays
- At delivery: passport or national ID card, driving licence details, date of birth and address, as required for the rental contract
- During the rental: mileage, fuel level and the condition of the car at delivery and return, and any information related to an accident, fine or claim
- Website usage: technical and browsing data collected through cookies and similar tools, described below
Why we use your data and on what basis
Depending on the purpose, processing is based on the performance of the contract you request, compliance with our legal obligations, our legitimate interests, or your consent.
- To process your booking and perform the rental contract: confirming availability, delivering the car, drawing up and executing the contract, invoicing
- To communicate with you: answering requests, confirming or changing bookings, support on WhatsApp, by phone or email
- To meet legal obligations: accounting and tax records, handling traffic offences, and responding to requests from the authorities
- To protect our legitimate interests: managing claims, damage and disputes
- To measure and improve our website and advertising: with your consent where required
Sharing your data
We do not sell your personal data. We share it only when necessary:
- With insurers and assessors in case of an accident, damage or theft
- With the police, the Royal Gendarmerie, courts or other authorities when the law requires it, for example for traffic offences
- With technical service providers that host our website or provide email, messaging and analytics tools, acting on our instructions
Retention
We keep your data for as long as necessary for the rental and our legal obligations, including accounting retention periods and the time needed to handle any fines or claims linked to the rental. Data that are no longer needed are deleted or anonymised.
Cookies and analytics
milescars.com uses cookies that are needed for the site to work, such as remembering your language. With your consent where required, we also use Google Analytics to understand how visitors use the site, and Google Ads measurement tools to see which of our ads lead to bookings.
These tools may set cookies and collect data such as pages viewed, device type and approximate location. You can refuse or delete cookies in your browser settings at any time; the site remains usable.
Your rights
Under Law No. 09-08, you have the right to access your data, to have it rectified if it is inaccurate, and to object to its processing for legitimate reasons, including objecting at any time to marketing use.
To exercise these rights, email milescar2025@gmail.com with your request. We may ask for proof of identity. If you are not satisfied with our answer, you may contact the CNDP. For the terms that apply to your rental itself, see our rental conditions.